General Questions

Signup

How can I signup to RailsCluster?

You can signup for a RailsCluster account by using the Control Panel signup wizard.

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Plans

Which plans does RailsCluster provide?

RailsCluster provides three base plans, plus a free trial plan for one month. Prices start from € 19,- (without backup service) or € 49,- (with backup service), VAT excluded.

Go to the Plans page for more information on the available plans.

How many web applications can I run simultaneously with one plan?

Each plan makes you eligible for a Pushion Passenger powered virtual host on which you can run one (Ruby) web application.

When can I change plans?

It is possible to switch plans at any time through the Control Panel. Your chosen plan will then start on the first day of the next month.

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Usage limits

How much data traffic is allowed for my website?

The traffic limits range from 1 GB/month for the Staging plan to 25 GB/month for the Enterprise plan. When your website generates more traffic than the maximum allowed, the extra costs will be added to the monthly invoice. Please contact us or upgrade your plan when you expect that you will exceed your traffic limit more often.
Go to Plans for an overview of the traffic limits for each plan.

How much diskspace is available for my website?

The diskspace limits range from 0.5 GB for the Staging plan to 2 GB for the Enterprise plan. When your website uses more diskspace than the maximum allowed, the extra costs will be added to the monthly invoice. Please contact us or upgrade your plan when your website needs more diskspace than your current plan allows.
Go to Plans for an overview of the diskspace limits for each plan.

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Deployment

How can I deploy my application on RailsCluster?

You can upload your application through SSH, SCP or SFTP. It is also possible to use Git and Subversion to deploy your application. You can find more in depth information about deployment in the Technical FAQ.

Which frameworks are supported by RailsCluster?

Since RailsCluster is powered by Phusion Passenger, it supports every framework that implements the Rack interface. This means that, aside from Ruby on Rails applications, RailsCluster also supports applications built on Camping, Halcyon, Mack, Merb, Ramaze and Sinatra.

Which RubyGems are available on RailsCluster?

RailsCluster comes with all versions of Ruby on Rails since version 1.0, plus a great number of other RubyGems. Please contact us when you need a gem that is not available yet.
Overview of all available RubyGems.

Does RailsCluster provide PHP support?

RailsCluster provides limited support for PHP and reserves the right to alter this support at any time. At the moment, RailsCluster comes with PHP 5.2.
Overview of available PHP-modules.

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Domains

Can I point multiple domains to the same RailsCluster account?

Yes, you can. From the Domains pane in the Control Panel, you can add multiple domains to your account. When you have registered several domains for your website (for example domain names with different spellings), you can add all of those to your account. Visitors of those domains will then be redirected to your website.

Which domains can I host on RailsCluster?

On RailsCluster, you can host every domain for which you have a DNS registration.

Does RailsCluster provide domain registration?

No, RailsCluster does not provide domain (DNS) registration.

How do I need to configure my domain?

Point hostnames that should serve up your application as a CNAME record to customer-www.railscluster.nl or A record to 77.222.72.237. If you want RailsCluster to handle your e-mail, then configure your MX record to point to mx.railscluster.nl.

What about my SEO score on Google?

If you have a country-based domain name, such as example.co.uk then Google will geotarget your website as a UK website. If you use a domain name that’s not specific to a country, such as example.com, then Google by default will look up the RailsCluster IP address and geotarget your website as a Dutch website. You can override this default by using the Google Webmaster Tools.

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E-mail

Which features regarding e-mail does RailsCluster provide?

On RailsCluster, you can create an unlimited number of mailboxes. Disk space is your only limiting factor. If you exceed your disk space limit then the extra costs will be added to your monthly invoice. You can create mailboxes and forward rules in the Control Panel.

When you create a mailbox named ‘sales’, this mailbox will become available for every domain belonging to your account. For example, say you have an account named ‘example’ and you have two domains pointing to this account: ‘example.org’ and ‘example.com’. Adding a mailbox ‘sales’ will in this case yield the e-mail addresses ‘sales@example.railscluster.nl’,’sales@example.org’ and ‘sales@example.com’.

How can I read my e-mail?

RailsCluster provides IMAP and webmail access to your mailboxes.

Using Webmail, you can read your e-mail in a web browser from anywhere in the world.

Server webmail.railscluster.nl
Username [mailboxname]@[accountname].railscluster.nl
Password The password chosen by you in the Control Panel

To be able to read your e-mail with your own e-mail client, you’ll need to create a new IMAP-account with the following settings:

IMAP server imap.railscluster.nl
Username [mailboxname]@[accountname].railscluster.nl
Password The password chosen by you in the Control Panel

Can I forward e-mail from RailsCluster?

Yes. You can specify forward rules in the Control Panel. A forward rule can point to a RailsCluster mailbox or an external e-mail address.

Does RailsCluster provide a SMTP-server?

No, RailsCluster does not provide a SMTP server for external use. On the other hand, it is possible for your web applications to send e-mail from the RailsCluster environment.

How does RailsCluster handle undeliverable e-mail?

By default, RailsCluster will return all undeliverable e-mail to its sender. However, in the Control Panel you can select a ‘catch-all’ mailbox to which all e-mail will be forwarded that is addressed to your domain(s), but not directly to one of your mailboxes. Please keep in mind that the amount of junk mail can greatly increase when you set a catch-all mailbox.

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Databases

Which databases does RailsCluster provide?

For every RailsCluster account a PostgreSQL and a MySQL database will be created. The databases carry the same name as your account name (lowercase). In the Technical FAQ are more technical questions regarding the databases.

How can I manage my RailsCluster databases?

There are several ways to manage your RailsCluster databases. First of all, you can execute commands on the database form the command line. RailsCluster also provides phpMyAdmin (for MySQL) and phpPgAdmin (for PostgreSQL) to manage your databases from your web browser. The login credentials to your databases consist of your account name (lowercase) and the database password that has been sent to your e-mail address. Please consider changing this password after your first login.

Are there any database usage limits?

There are no limits regarding database usage. The size of your databases is included in the amount of diskspace used by your account. The diskspace limit depends on your current plan.

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SSH/SCP/SFTP Access

How can I get SSH access to my account?

You can login via SSH to your account on RailsCluster with the information below. This information can also be used to connect using SCP or SFTP.

SSH host ssh.railscluster.nl (port 2222)
Username Your account name
Password Your account password (the same as your Control Panel password)
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Backups

How often does RailsCluster perform a backup?

RailsCluster provides a backup service as extra option. If you have chosen to use the backup service, RailsCluster will create an incremental backup of your data every three hours and a full backup on a daily basis. These backups will be stored for two days in our datacenter.
See also Plans or Backup service.

Where is my backup stored?

The last backup of your data is stored off-site in the fully secured nuclear bunker of our partner Equinix.

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Other

I have a different question

Please contact us via telephone number +31 53 4500225 or send an e-mail to info [at] nedforce [dot] nl. If you’re already registered, you can also submit your question/remark/suggestion from the Control Panel.

When can I cancel my account?

You can cancel your account at all times from the Account panel in the Control Panel. Your account will then be cancelled on the first day of the next month.

How does RailsCLuster guarantee the availability of my application?

RailsCluster guarantees 99.8% availability by having the cluster consist of redundant hardware and software parts. RailsCluster has redundant servers, load-balancers and routers and is connected to multiple internet backbones.

Do you support pdftk?

Yes we do!

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